HOROW Quick Release Toilet Seat UF Toilet Seat Model HWUF-8733

I had ordered (and received) this toilet seat to upgrade my existing Horow toilet seat. My hubby (says he) measured and determined that this model (HWUF-8733) was indeed the correct item. So I ordered it.

Well, lo and behold, when we received our new toilet seat (which was sent very quickly, I might add), it was NOT the correct model (go figure!)

I immediately reached out to Horow's customer service team, who's quick response and resolution amazed me. Being a manager of a customer success team, I truly appreciate Horow's understanding of this situation and flexibility in the resolution.

When I am ready to place my next order, I plan to connect directly with Horow's CS team for assistance. Thank you for providing such a seamless and pain-free experience! Horow rocks!

I ended up not needing this, but I give 5 star because the customer service met my expectation. It took them a bit to get back to me but they did come through for the refund process and I do appreciate it. Thank you

Got exactly what I needed and it works and looks great. Easy installation.